Operator

911. What is your emergency?

Fire. The whole house is on fire.

What's the address of the fire?

I can't hear you. 911.

What's the address of the fire?

Sir, what is the address?

Yours.

Good morning, Atlanta.

There's a beautiful sunrise outside

if you're up at this early hour

lighting up the A skyline

across Midtown and Buckhead.

But what about the south of the city?

Yeah, that's right, today is

the big day, the result of our poll...

Mommy.

It's okay, baby.

Cassie!

- You look funny!

- Well, you have my nose and lips,

so I would probably think

of a better word to describe me.

- You shouldn't wear that.

- Why not?

That shirt with those shoes?

Uh-huh, girlfriend.

Oh, yeah? And where did you go

to fashion school, Missy?

Miss Summers' art class.

Well, I'm not taking fashion tips from

a 10-year old. Now, go grab your bag.

It's the new twelve.

- Where did you find that?

- In the garbage.

Well, it's not yours.

Daddy gave it to you.

Cassie, that was a long time ago, okay?

We're not kids anymore.

So?

So, don't argue with me.

Come on, I'm late.

Okay, but I still need $50.

- For what?

- Our career-day field trip.

What? That's today?

Daddy!

Wait! Cassie, I...

Sh*t.

There's my little lady.

- Daddy!

- Get over here. Come on.

- How you been?

- Good.

- You got a new outfit?

- Yeah.

- Pretty. Look at you.

- Thank you.

I think waiting a week

to see you is too much.

Morning, Pam.

- Hey, Howard.

- Morning, Pammie.

Oh, Dad, can you help me

with my homework?

You know I can.

- You were supposed to finish that yourself!

- Oh, come on, Pam!

Hey, want to go see uncle Howard?

- Yeah.

- Go on, I'll be right there.

- Hey, Pam.

- What is it, Jeremy?

I was just gonna say you look

beautiful today, that's all.

I'm in a rush. What do you want?

The car is in both of our names.

It's affecting the credit, that's all.

- I'll take care of it.

- I didn't mean it like that, okay?

- If you need help, I can...

- We're not married.

- We're not divorced either.

- Not yet.

I think I've said "Sorry" enough,

don't you?

- You left our daughter alone in the house.

- I know.

And for what? So you could take a call?

Hey, Pam, it's been a year, okay?

When are you gonna let it go?

I look forward to seeing you

and Cassie, you know that.

How many times I got to say I'm sorry

if you just stop being crazy-mad at me?

I don't know. How many whiskey sours

does it take to forget?

Nice, Pam.

You, know, I've been sober

for five months. I'm trying, okay?

We have a couple of issues to discuss, so

let's go ahead and get them out of the way.

First, we need to keep

our workplace clean.

Second shift has been complaining

about trash left on our workstations.

- Some of that sh*t is from third shift.

- Well, be that as it may...

Pamela, nice of you to join us.

Secondly, and perhaps more importantly,

the state is making major cuts

to our staff and benefits,

so I'll be taking over for Richard

for a bit while he is out with the flu.

He'll post the details next week

when he gets back.

So, who got axed?

I'm not privileged

to release that information.

Don't worry, sweetie,

you've only been here two years.

Three.

They're firing employees

with longer tenure and more benefits

for those newer, cheaper workers.

I don't make any decisions.

That's Richard's call.

He and upper management in both

the state police and fire departments

are taking a 40% cut

of their retirement benefits,

so it's not just us who are affected.

Let's just focus on the task at hand

and get to our workstations.

Pamela, could I see you

for a moment, please?

Have a seat.

Seven years and a perfect record.

Do you feel an itch?

How much sleep did you get

last night, Pamela?

- Enough, why?

- You were late.

Second time this week

and fourth time this month.

Five minutes.

It was ten actually.

I requested to review

your psych evaluation.

Do you still dream about the fire?

No.

But you still claim that the caller

burned your house down.

- I listened to the tapes.

- So did I.

And you insist that the caller,

when asked for his address...

said "Yours."

No, he said 110 Hamilton Drive.

It was just the way he said it.

Like he knew it was my house.

It's only when I dream

I hear him say "Yours".

So you're still having a dream.

No, I'm fine.

- Hey, Daddy.

- Hey, baby. Be good.

- Hey, brother.

- For f*** sake, coffee and doughnuts!

Come on, try it. Green tea is good

for you. Spinach and Chicken Ram.

- Nobody eats this crap.

- In 2015 they do.

It's the last time you go for food.

So, we're having a padlock

on Tuesday if you're interested.

I should have done this

a lot sooner, actually.

Done what?

No liquids by the workstations.

Moved you to an easier district.

Grace, Pamela's gonna be starting

today on the Eastern District.

- Excuse me?

- You'll also cover suburbs and highways...

- Tony! Tony!

- And lot of tress and grass...

Tony! I've worked this station

for nearly 20 years.

Grace, it's just a few days.

You'll take the Northwestern District

then you can give Pam a lunch at noon.

- I can handle the inner city calls, really.

- No, have a seat, sweetie.

- Really, let her have this workstation.

- Don't mind her.

I know you're probably looking

for a raise or promotion, or...

both, but... we're really under

a lot of heat right now,

so, why don't we wait until this smoke clears

a little bit and then we can re-evaluate.

You're a good operator, Pam.

- What's the occasion?

- Occasion?

- In that outfit?

- What's wrong with my outfit?

That white, those shoes?

- Who are you trying to impress?

- My paycheck.

- Yeah, with all the cuts they're making?

- Well, you got to at least try, right?

Make some initiative.

I've read that somewhere.

911. What is your emergency?

911. What's your emergency?

I haven't gotten a call in over an hour.

- Why is it always so slow around lunch?

- Criminals eat, right?

Break time, baby girl.

I've been on break all day.

Don't let Tony catch you with that.

- It's all yours.

- I forgot my mirror. Two minutes?

Follow me, children.

Over here we have one of the city's

most prominent monuments

established in the late 1890's

around the same time

that the city itself was built...

We're good to go and ready

in about ten minutes.

911. What is your emergency?

Such a lovely voice.

Such a calming tone.

I'll bet you don't get told that

very much when people are calling in.

No doubt they are too scared

out their minds to notice.

- Thank you.

- My pleasure.

So, how does this work?

I tell you the crime and the location,

and you send assistance to said location?

If I deem is necessary, yes, sir.

What is your emergency?

No time to waste

when lives are at stake.

You take your job

very seriously, don't you?

Sir, this is a line

for emergencies only.

If you need a help hotline

I'll be more than happy to transfer you.

But I do have an emergency to report.

Suppose I were to tell you

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