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information is sensitive,

And call it a treasure trove.

It became

big enough of a deal

That al franken decided

to take this issue to congress.

Mr. Director, millions

of americans have smart phones

With preinstalled software

designed by a company

called carrier iq.

Recent research has shown

That it captures a broad range

of sensitive information.

Let me start off by saying

We have neither sought

nor obtained any information

from carrier iq

In any one of our

investigations.

Not directly from carrier,

But what about from

the wireless carriers?

No, I don't believe so.

If you're--

if you're specifying the use

Of the carrier iq

software in--

By a wireless carrier,

have we sought that?

I do not know,

And the information we seek

from wireless carriers

or what have you,

And I'm not talking

about carrier iq,

I'm talking about

wireless carriers.

Right.

We may obtain information

That in some way carrier iq

may have been involved with.

[narrator]

why would the fbi

Need carrier iq to send them

all of this information?

After all,

they could be using

any of these services

That were included

in the spy files.

Take this product,

for instance.

Scan and target,

which claims that it can

search through the sms,

The ims, twitter,

emails, facebook,

blogs and forums,

All while analyzing huge volumes

of information in real time.

Or finfisher,

which demonstrates how police

Can infiltrate anyone's system

Through a variety of videos

That used to be available

on their website.

They even show the agent

Hacking into google

and facebook in their demo.

Who has

this kind of equipment?

Massive interception

equipment

Is sold by surveillance

vendors around the world.

It's really up for grabs

for anyone who wants it

and can pay the price.

[narrator]

the finfisher system

Was sold to egypt to monitor

people who opposed their leader.

These are the actual documents.

It even includes training

for two to four people

For the low, low price

of about eleven grand.

Or the hacking teams project,

Which advertises that it

can track hundreds

of thousands of cell phones,

All on one system.

Or software like kapow,

That analyzes

all social networks,

With features

like the ability

To search out key words

and phrases.

Everything that happens

on facebook,

And it shows the frequency

of conversations

Between one person and another

and all that kind of thing.

That allows for a lot

of profiling,

It creates massive databases

For law enforcement to exploit,

and often misread.

[narrator]

with hundreds of companies

offering these services,

Why would the fbi

need to use carrier iq?

Everything coming

from a cell phone,

Everything coming

from a computer,

Anything that's going

over the internet,

Out of the country, or even

internal within the country,

Can be monitored using

this kind of equipment.

If you look at news stories

now about what they call

"big data"--

Big data is really looking up

the question

Of how can government

and corporations

Work with that data

in order to look for anomalies

And predict when

you're gonna do something

So they can stop you

from doing it?

[narrator]

and the government isn't even

that secretive about it.

If you visit

their business website,

There's an application there

looking for developers

To create better tools

for mass surveillance

for online activity.

Examples for surveillance

include but are not limited to

Fox news, cnn, msnbc,

twitter, facebook, etc.

Which brings us back

to that word you'll find

in many user agreements.

It's the word that

sent us down this whole path

in the first place.

"prevent."

So this might make you wonder:

What potential threats

would all this surveillance

we agreed to

Actually prevent?

Basically,

January the third,

20 days

before I go on holiday,

I tweet,

"are you free this week

for a gossip / prep

Before I go

destroy america?"

Ended the tweet with a kiss,

As threatening as that is.

Um, 20 days later,

I get on a flight,

Go to lax, we had a hotel

on hollywood boulevard,

We were just going

to party around for a week,

Just looking around,

just be tourists.

Get off the plane, went through

the passport control,

Swiped my passport through

and they were like,

Can you come this way?

And I was like,

It's 'cause I've got an irish

passport, I thought maybe,

Irish people, it's like

stereotype, ira bombers.

So they went through my

suitcase, and I was like, ugh,

What are you doing,

and then when they pulled

me into the holding room,

I was questioned for

five hours about whether

I had a twitter account.

And it was like,

are you being serious?

Are you actually holding me

because of a tweet?

And they were like, 'what do

you mean by "destroy america?"'

And I was like, to party?

It means to go wild, get drunk?

Any moron that could read that

tweet

Could see what it's meant as,

like it ends with a kiss.

I'm sure, like, hitler

doesn't end his memoirs with

a kiss or whatever he did.

So then they moved us

to a holding room,

But then at midnight,

the staff changed over,

And they weren't aware of

what we were there for,

So they handcuffed us, stuck us

in the back of a police van,

And then took us to a downtown

prison detention center.

Innocent people shouldn't be

treated like absolute dirt,

And they were dragging us round,

pushing us into walls.

Sounds like

a horrible vacation.

Is the government

refunding you, at least?

No!

They won't comment

on what happened.

Well, if I'd put I was going

to paint the town red,

They'd have me down for graffiti

as well, wouldn't they?

When I go to other countries,

this is gonna show up that

I got refused from america,

So more than likely I'm now

gonna get dragged off at every

airport

And questioned about

what happened,

And then I'll have to explain

to them that it was a tweet.

I'm italian, irish, french,

portuguese, native american--

Plant-- I'm even like

one-eighteenth avatar.

[narrator]

this is joe lipari.

Joe lipari had had a rough day

at the apple store.

He had been forced to wait

in line for four hours

before finally leaving.

So I get home from the apple

store, still a little irritated,

Smoke a little dope,

put on fight club,

Just trying to relax,

go on facebook.

[ed norton in fight club]

and this buttoned-down,

oxford-cloth psycho

Might just snap and then

stalk from office to office

with an armalite ar-10--

"semi-automatic weapon,"

and I said the same thing,

but except the apple store.

[norton]

pumping round after round...

And, you know, basically word

for word except for where.

Hangin' out on facebook,

getting' ready to go

to yoga class,

And there's a

"shave and a haircut, two bits"

knock on my door.

So I was like, hey,

maybe somebody's here

to watch fight club with me.

[chuckles]

Open it up, boom, nypd

s.W.A.T., bulletproof vests on,

Their guns drawn, and

they tear the place apart,

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